About Pro Rochester Locksmith

Pro Rochester Locksmith is a fully mobile operation, which means we do not run a storefront you have to drive to during business hours. Every job is dispatched from our base in Rochester, NY. When you call (704) 850-6756, a real person answers, collects the details of your situation, and sends a qualified technician to your exact location — whether that is a residence on the east side of Rochester, a commercial property near the Port of Rochester, or a parking lot off Jefferson Road in Henrietta.

Our vans are stocked before every shift with the hardware, blank keys, cutting equipment, and specialty tools needed for the most common locksmith scenarios. That pre-stocking is intentional: it cuts down the time between your call and a finished, working lock. We carry components for standard pin tumbler cylinders, mortise lock cartridges, door knob lock hardware, deadbolts, high-security cylinders, and automotive transponder systems — so we rarely need a second trip for parts.

Being mobile also means we come to you on your terms. A 2 a.m. car lockout near the Eastview Mall area, a mid-morning commercial re-key after a staff change in Greece, a Saturday afternoon mortise lock replacement on a historic property near East Avenue — those are all normal calls for us, and we treat each one with the same level of attention.

Our first principle on any lockout call is non-destructive entry. Before we consider any method that damages hardware, we assess every legitimate opening option: checking for a secondary entrance, verifying whether a window latch can be safely disengaged from the exterior, or using professional picking and bypass tools in the way they are intended — to open locks without destroying them. Destroying a lock costs you money on a replacement and takes more time. A skilled technician who understands the mechanics of a mortise lock or a door knob lock can open most of them without leaving a mark.

On pricing, our commitment is simple: we give you the price before we start. The quote we provide over the phone is based on the lock type involved, the specific service needed, whether it is a standard hour or an after-hours emergency locksmith call, your location relative to our dispatch point, and any parts the job requires. Those factors are real and they do affect cost — we explain them plainly rather than hiding them in small print. What we will never do is quote one number on the phone and present a higher one at the door.

We also take care of your space. We bring drop cloths when needed, we clean up any drill shavings or packaging material, and we leave your door, lock, and surrounding area in better shape than we found it. That applies equally to a residential bedroom door knob lock swap and a multi-point commercial mortise lock installation on a storefront.

Step one is the call to (704) 850-6756. You tell us where you are, what the situation is — locked out, broken key, malfunctioning mortise lock, whatever it may be — and we gather enough detail to give you an accurate quote on the spot. We confirm an arrival window before we hang up, so you are not left guessing.

When the technician arrives, the first thing that happens is a brief assessment of the lock and door. This is where ownership verification matters: for residential and commercial calls, we may ask to see ID or documentation confirming your right to access the property. This step protects you as much as it protects anyone else — it is one of the legitimate safeguards that separates a professional locksmith from an unvetted one. For auto calls, we verify vehicle ownership through registration or insurance documents before proceeding.

After assessment and verification, we confirm the quoted price once more — in person, before any tools come out. Work then begins. Most residential lockouts and door knob lock swaps are completed in under an hour. Mortise lock work, commercial re-keying across multiple entry points, or automotive transponder programming may take longer, and we tell you that upfront. When the job is done, we test the lock in front of you, hand over any new keys, and walk you through the hardware if it is a new install. We do not leave until you are satisfied and everything works as it should.

The range of calls we handle on any given day is wide. On the residential side, that includes house lockouts, mortise lock repair and replacement, door knob lock installation, deadbolt upgrades, sliding door lock service, rekeying after a move or a lost key, garage side-door lock repair, mailbox lock replacement, window lock installation, and master key system setup for multi-unit properties. Homes near the Park Avenue neighborhood, for instance, often feature older mortise lock hardware on original wood doors — work that requires familiarity with legacy formats, not just modern pin tumbler cylinders.

Commercial locksmith work involves higher stakes hardware and more complex access requirements. Our commercial services include mortise lock installation and repair on storefront and office doors, panic bar and exit device service, access control system support, commercial-grade deadbolt installation, master key system design for offices and warehouses, cabinet and file room lock service, lock replacement after a break-in, and re-keying following employee turnover. Each of these tasks calls for a different discipline — panic bar alignment, for example, has nothing in common with cutting a master key series.

On the auto side, we cover car lockouts for most domestic and imported makes, transponder key programming, key fob replacement, broken key extraction from ignitions and door locks, ignition cylinder service, and duplicate key cutting for vehicles where a spare was never made. We serve drivers across Rochester, Greece, and Henrietta — including commuters who find themselves locked out far from home. If you are unsure whether we can handle your specific vehicle or lock type, call us and we will tell you honestly before you wait for a technician who cannot help. Our full list of specific services spans well over two dozen distinct tasks, and we are transparent about the boundaries of what we do.

Response time is not an abstract metric — when you are locked out of your car at night near Wegmans on Chili Avenue, or standing outside your Greece home in January with keys inside, every minute matters. Because we are based in Rochester and operate across familiar local routes, we are not navigating unfamiliar geography or adding distance markups for an area we rarely serve. We know the difference between Greece and the Greece Ridge area, between Henrietta and the Routes 15 and 390 interchange zone, and between downtown Rochester and the neighborhoods that branch off East Main Street.

That local familiarity also extends to the architecture and hardware common in different parts of the service area. Older homes near the 19th Ward or the Corn Hill district frequently feature mortise lock setups that predate modern standards. Commercial corridors along Monroe Avenue or Jefferson Road tend toward newer access hardware with tighter tolerances. Knowing what to expect before we arrive means we bring the right tools and the right parts — and that saves time on your end.

Our 24/7 availability is not a marketing line — it is the practical reality of how we staff and dispatch. Emergency locksmith calls do not follow a 9-to-5 pattern. A locked-out student near RIT at midnight, a business owner who cannot get into their Greece storefront before opening, or a driver in Henrietta with a snapped key in the door at 6 a.m. — those are all calls we take and dispatch on, any hour of any day. Reach us at (704) 850-6756 whenever you need us.

We make a small number of firm commitments, and we stand behind each one. First: you receive a confirmed price before any work begins, every single time. The quote accounts for the lock type, the service required, parts, time of day, and distance — and it does not change once you have agreed to it. No add-ons appear at the end of a job without a separate, advance conversation about scope change.

Second: we attempt non-destructive entry on every lockout before recommending that hardware be drilled or replaced. If the lock genuinely cannot be opened without damage, we explain exactly why and give you the option to proceed or not. You are never pressured. Third: we verify identity and access rights on every residential and commercial call — not as a bureaucratic exercise, but as a safeguard that protects property owners and maintains the integrity of what we do. Fourth: we leave your property clean. Drop cloths, packaging, metal filings — all of it leaves with us.

Fifth, and perhaps most important: if we cannot do a job — if the hardware is outside our current capability, or the vehicle requires a dealer-only procedure — we tell you immediately, on the phone if possible, so you are not paying for a truck roll that cannot solve your problem. Honesty about scope is part of the service. These are not aspirational statements; they are the specific terms on which we ask to earn your trust. Call (704) 850-6756 — we answer 24/7 and we stand behind every one of them.